INFORMATION WE COLLECT
When you place an order we need to know your name, email address, delivery address, credit or debit card number and the card’s expiry date. This allows us to process and fulfil your order and to notify you of the status of your request. We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order and in case you need to be contacted by the courier service to complete your delivery.
HOW WE USE YOUR INFORMATION
We use this information to provide you with an efficient service and to better understand your needs. This information is used for the following reasons:
Process and fulfil your order
Send updates regarding the status of your enquiry or order
Improve our services
Send newsletters and details of offers and promotions which we believe you will be interested in
YOUR PURCHASE INFORMATION
We keep a record of the purchases you make through our website. We may use this data to present you with relevant product choices to ensure a better online shopping experience on our website. If you are unsure about what information we hold about you, please contact us.
SUBSCRIBING TO VDA Coffee
If you decide to subscribe to www.vdacoffee.ie we may send you emails about new products, special offers or other information which we think you may find interesting using the email address you have provided.
SHARING YOUR PERSONAL INFORMATION
We partner with Fastway Couriers to ship our products. We provide Fastway Couriers with personally identifiable information such as your name, shipping address, email, and phone number.
We use Stripe to take payment for your orders. VDA Coffee does not collect, store or have access to customer credit card or financial information. You can read more on how Stripe store your information and protect your privacy here.
We share information with Facebook for advertising and marketing purposes, however this data is made anonymous through hashing.
We use Google Analytics to help us understand how our customers use our website. You can read more about how Google uses your personal information here. You can also opt-out of Google Analytics here.
Click on these links to opt out of targeted advertising by Facebook and Google.
When you place an order through our website, we will retain your order information for our records unless and until you ask us to erase this information. You have the right to access the personal information we hold about you and to request that it is corrected, updated, or erased.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place reasonable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Only employees who require access to your personal information to perform a specific task are granted access to your personal information.
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our website. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login details). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
The length of time that a cookie remains on your computer or mobile device depends on whether it is a persistent or session cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Please contact firstname.lastname@example.org if you have any questions about our privacy practices, if you require more information on a specific issue or area of our policy, or if you would like to make a complaint.